Introduction

MK Pools Limited (t/a MK Pools New Zealand) (“we”, “us”, “our”) complies with the New Zealand Privacy Act 2020 (the Act) when dealing with personal information.
Personal information means information about an identifiable individual (a natural person).

This policy explains how we collect, use, disclose and protect your personal information.
It does not limit or exclude any of your rights under the Act. For further information, visit www.privacy.org.nz.

Changes to this Policy

We may update this policy from time to time by uploading a revised version to our website.
The change will apply from the date the revised policy is uploaded.

Information We Collect

We collect personal information about you from:

• You directly, when you provide it to us via our website, social media, phone or email, or when purchasing our products or services.

• Third parties, where you have authorised this or where the information is publicly available.

Where possible, we will collect personal information from you directly.

How We Use Your Personal Information

We may use your personal information to:

• Verify your identity

• Provide our products and services to you

• Communicate with you, including marketing (by email, SMS or other electronic means)

• Improve our products, services and website

• Process payments and manage billing

• Respond to enquiries or complaints

• Conduct research and statistical analysis (on an anonymised basis)

• Protect and enforce our legal rights

• Comply with our legal obligations or any other purpose authorised by you or the Act.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience, analyse site traffic and help us understand how visitors use our site.
Some cookies are essential for the site to function; others are used for analytics or marketing purposes.
You can manage or disable cookies through your browser settings. If you disable cookies, certain features of the site may not work as intended.

If you see a cookie banner on our site, you can choose your preferences for non-essential cookies.

Website Hosting and Analytics

Our website is hosted on Squarespace, which may collect limited technical data such as IP addresses and browser type to operate and improve its services.
We also use Squarespace Analytics to understand visitor behaviour and improve our website experience.
These third-party services process information in accordance with their own privacy policies.

Disclosure of Personal Information

We may disclose your personal information to:

• Other companies within our group (if any)

• Service providers who support our business (IT hosting, analytics, payment processors)

• A credit reference agency (if required)

• Regulators, law enforcement or other entities authorised by law

• Any other party authorised by you or the Act.

Some service providers may be located outside New Zealand, which means your information may be processed overseas.
We take reasonable steps to ensure that such providers protect your data consistent with New Zealand law.

Protecting Your Personal Information

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, modification or disclosure.

Accessing and Correcting Your Personal Information

You have the right to:

• Access your readily retrievable personal information we hold about you; and

• Request a correction if you believe it is inaccurate.

To exercise these rights, please email us at hello@mkpools.co.nz.
We may need evidence to confirm your identity before actioning your request.
If we decline a correction request, we will attach a note to your record showing you requested a change.
We may charge reasonable costs for providing copies of your information.

Internet Use

While we take reasonable steps to maintain secure internet connections, any information you provide to us online is at your own risk.
If you follow links to other websites, those sites have their own privacy policies and we recommend you review them before sharing personal information.

Contact Us

If you have any questions or concerns about our privacy practices, please contact us at:
MK Pools Limited
Email: hello@mkpools.co.nz
Website: www.mkpools.co.nz

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner:
www.privacy.org.nz